Complaints Procedure

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This firm is committed to providing high quality legal advice and client care.

However, if the client has concerns about any aspect of the solicitors services (including fees), the client should contact the solicitor with overall conduct. This would the principal Solicitor, Fatima Al Fadhli. 

This may be done by phone (0203 114 2133), by email (info@fhlegalandimmigration.com) or by writing to (Churchill House, Suite 116, 120 Bunns Lane, London NW7 2AS).

The solicitors have a procedure that sets out how they handle complaints:

- The client may make a complaint 

- In the first instance the File handler will try to resolve the complaint directly with the client.

- If the complaint cannot be resolved, it will be referred to the principal solicitor.

- The principal solicitor will arrange to have a meeting or discussion with the client, and will do so within 7 days of being notified of the failure to resolve the complaint.

- If the principal solicitor is unable to resolve the complaint during that meeting or discussion, the client will be asked to raise their concerns in writing.

- Depending on the nature and extent of the complaint, the principal solicitor may decide that an internal investigation is appropriate; if this is the case, she will inform the client of the position and the likely time it will take for the investigation to be concluded.

- The principal solicitor, will then write to the client to outline the outcome of the investigation and her findings.

If the client is not satisfied with the way the solicitors have handled a complaint, or if the solicitors have not resolved the complaint within the timeframe referred to above, then the client may ask the Legal Ombudsman to consider the matter. Their contact details are as follows: 

Email: enquires@legalombudsman.org.uk

Phone: 0300 555 0333

Address: PO Box 6806, Wolverhampton, WV1 9WJ.